Warranty Information
Equipment Purchase Requirements
Our goal is to sell you the most suitable piece of equipment to satisfy your office/classroom needs, and to support the equipment effectively with supplies and service.
All equipment sold by IPS global will be represented in conjunction with factory specifications. We will supply any and all information available regarding these equipment specifications. Along with this information we will make recommendations on equipment based on our experience in selling and servicing the equipment.
We strongly advise you to consult with your IT professional prior to any equipment purchase from any supplier to ensure that the equipment will work in conjunction with your particular configuration. This includes connectivity, system requirements and operating systems.
We do not involve ourselves with your specific connectivity issues. The connectivity and networking issues that your company/organization faces are unique to your particular situation. For liability concerns, we do not involve ourselves with any of your proprietary network settings.
We are not responsible for equipment that has been ordered through us that does not meet your company or organizations' requirements. Please be aware that any equipment returned to IPS global due to conditions other than it is not working properly will be subject to a 20% restocking fee.
Equipment Delivery and Setup
Our prices include delivery and set up of equipment at your location. We will remove the box and any packing material at your request. Most equipment sold does not come with cables for connection to PCs. Please advise us of your method of connection and if specific cables are required (USB, parallel, etc.) as well as the lengths of the cable required.
Equipment will be placed at your location and plugged in, provided that grounded outlet is within 6 feet of the base of the equipment. All transporting devices, tabs, tape, etc. will be removed and toner/ink, if applicable, will be installed in the machine.
All software installation, drivers, etc. are the responsibility of the customer. Most manufacturers provide up-to-date driver and firmware on their web sites. HP information is found at www.hp.com under the Support & Drivers tab.
Holiday Hours Policy - Non-U.S. Customers
IPS global may be closed on US holidays. We will make every effort to let all of our customers know in advance of these closings. Should you require immediate service during a holiday closing, please do NOT call our office. Instead, submit an email at serviceteam@ipsg7.com or through your online account.
Our service technicians constantly monitor email and web requests from 7 am - 10 pm EST, including any holidays. We will provide prompt attention to these electronic requests.
Additionally, listed below are the cell phone numbers for your local service technicians. For emergency service during holiday hours, these technicians can be contacted directly.
Dan Claflin: 484-624-2555
Dave Marsteller: 484-266-8984
We are committed to providing you with prompt, quality service. Should you have any questions regarding these policies, please contact IPS global.